Our Terms

  • 2. information about us and how to contact us
    • 2.1 Who we are. We are Interior Goods Direct Limited a company registered in England and Wales. Our company registration number is 04966706 and our registered office is at Unit 2 Jubilee Way, Grange Moor, Wakefield, Yorkshire, WF4 4TD. Our registered VAT number is 817316828.
    • 2.2 How to contact us. You can contact us by telephoning our customer service team at 01924 481723 or by emailing us at info@interiorgoodsdirect.com or by writing to us at Unit 2 Jubilee Way, Grange Moor, Wakefield, Yorkshire, WF4 4TD or as otherwise detailed on the Contact Information page on our website.
    • 2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • 2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
  • 3. our contract with you
    • 3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. You should always check the email we send you to make sure it contains all the correct information and notify us immediately if you need to amend anything on it.
    • 3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will refund the online order or find a like for like product with the customers agreement. This might be because, for example, the product (or parts needed for the product) is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
    • 3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    • 3.4 We primarily sell to the UK. While we primarily sell to customers in the UK we do also accept orders from outside the UK to those European countries detailed in the Delivery Information page of our website and which may change from time to time. Please contact us if you are unsure as to whether we can deliver to your address.
  • 4. our products
    • 4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
    • 4.2 Free samples are available. We recommend that before you purchase any of our products you use the free sample service available on our website (Sample Service) taking note of the following:
      • 4.2.1 the Sample Service should be used even if you are making a repeat order as colours can vary from batch to batch;
      • 4.2.2 a sample may not show the full range of the pattern or colour. If you have any concerns about this please contact us;
      • 4.2.3 suppliers may change names and colour references from time to time;
      • 4.2.4 you are entitled to up to 8 free samples under our Sample Service. Should you require anymore we would advise you to call our customer service department.
    • 4.3 Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us. We offer a Surefit guarantee that covers you for incorrect measurements submitted to us by you (see the Surefit terms and conditions on our website for details).
    • 4.4 Tolerance levels. Notwithstanding clause 4.3, all our products are made with a tolerance of between +/-3cm for curtains and +/-5mm for blinds and will not be considered faulty or misdescribed for the purposes of these terms and conditions if they fall within these parameters.
  • 5. your rights to make changes
  • If you wish to make a change to the product you have ordered please contact us without delay. Please note that we aim to start work on each order received within 1 hour of receipt so any changes you wish to make must be communicated to us as soon as possible - see clause 3.1 above. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).
  • 6. Our rights to make changes
  • Minor changes to the products. We may change the product:
    • 6.1 to reflect changes in relevant laws and regulatory requirements; and
    • 6.2 to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
  • 7. providing the products
    • 7.1 Delivery costs. The costs of delivery will be as displayed to you on the Delivery Information page on our website as amended from time to time. These will be applied as part of the order process. We reserve the right to increase the delivery costs from those advertised on the Delivery Information page on our website from time to time to ensure that our costs are duly covered for any deliveries deemed unusual in the normal course of our business (for example, to any particular location or if the size or weight of the delivery is particularly large).
    • 7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver the products to you as soon as reasonably possible and we will provide you with an estimated delivery date, which in any event will be within 30 days after the day on which we accept your order (Exception to the 30-day policy is products ordered from www.shutters-direct.co.uk). You should wait until you have received and checked the product before organising a fitter. Delivery options are made available to you prior to you confirming your order.
    • 7.3 Made-to-measure manufacturing process. We will begin the manufacture of your made-to-measure product approximately one hour after accepting your order.
    • 7.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • 7.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery and you have not provided alternative delivery instructions in the order process, the delivery company will leave you a note informing you of alternative delivery arrangements. Instructions to leave safe by the customer is at the customers own risk and the company cannot be held responsible should this happen.
    • 7.6 If you do not re-arrange delivery. If you do not make alternative delivery arrangements following the instructions set out by the delivery company the product will be returned to us. We will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
    • 7.7 When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us.
    • 7.8 When you own goods. You own a product once we have received payment in full and the product has been made.
    • 7.9 What will happen if you do not give required information to us. If you have not provided us with all the information required for the product you have ordered as detailed on our website we may contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    • 7.10 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
      • 7.10.1 deal with technical problems or make minor technical changes;
      • 7.10.2 update the product to reflect changes in relevant laws and regulatory requirements.
    • 7.11 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 7 days you may contact us to end the contract and we will refund any sums you have paid in advance for the product.
  • 8. your rights to end the contract
    • 8.1 You can always end your contract with us.
      • 8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11; or
      • 8.1.2 If you have just changed your mind about the product you may be able to get a refund if you are within the cooling-off period (if applicable), but this may be subject to deductions and you will have to pay the costs of return of any product received. As explained in clause 8.3 below, this right will only apply if the product you have ordered is not made-to-measure and is a standard product (see clause 8.3).
    • For the purposes of this clause 8.1 a product will not be deemed misdescribed if we are satisfied it is covered by the provisions of clause 4.
    • 8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1 to 8.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
      • 8.2.1 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • 8.2.2 there is a risk that supply of the products may be significantly delayed because of events outside our control;
      • 8.2.3 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
      • 8.2.4 you have a legal right to end the contract because of something we have done wrong.
    • 8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. However, these rights, under the Consumer Contracts Regulations 2013, exclude products that are made to the customer’s specification as made-to-measure products. As the products we manufacture are made-to-measure and are created to the measurements provided by you, the right to change your mind will not apply to any such products purchased from our website. If you want to change any part of your order or cancel your order you will need to contact us within an hour of you placing your order, although if we have started to make the product we will be entitled to withhold from any refund the cost of materials used.
    • 8.4 How long do I have to change my mind? For standard, non made-to-measure products you have 14 days from the day you (or someone you nominate) receives the goods. As explained above, once we have started the manufacturing of your made-to-measure products, you are not able to cancel the contract.
  • 9. how to end the contract with us (including if you have changed your mind)
    • 9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      • 9.1.1 Phone or email. Call customer services on 01924 481723 or email us at info@interiorgoodsdirect.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
      • 9.1.2 Online. Complete the form on the Contact Information page on our website.
    • 9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must send any such products back to us at Unit 2 Jubilee Way, Grange Moor, Wakefield, Yorkshire, WF4 4TD using a reputable delivery company. Please call customer services on 01924 481723 or email us at info@interiorgoodsdirect.com to discuss the process of returning any such products to us. If you are exercising your right to change your mind you must send off the products within 30 days of telling us you wish to end the contract.
    • 9.3 When we will pay the costs of return. We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
    • 9.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
    • 9.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
      • 9.5.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      • 9.5.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
    • 9.6 When your refund will be made. We will make any refunds due to you as soon as possible and usually within 14 days from receipt of the returned product.
  • 10. our rights to end the contract
    • 10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      • 10.1.1 you do not make any payment to us when it is due and in full;
      • 10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
      • 10.1.3 you do not, within a reasonable time, allow us to deliver the products to you.
    • 10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your breaking the contract.
  • 11. if there is a problem with the product
    • 11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01924 481723 or write to us at info@interiorgoodsdirect.com or Unit 2 Jubilee Way, Grange Moor, Wakefield, Yorkshire, WF4 4TD or as otherwise detailed on the Contact Information page on our website.
    • 11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
    • Summary of your legal rights

      The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

      up to 30 days: if your goods are faulty, then you can get an immediate refund.

      up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

      up to six years: if your goods do not last a reasonable length of time (bearing in mind their nature) you may be entitled to some money back.

    • 11.3 Product guarantees. Notwithstanding your rights set out clause 11.2 above, we offer a 12 month guarantee on all our products and a 5 year guarantee (from purchase) on some of our products. You will see during the order process on which products we offer a 5 year guarantee. Provided we are satisfied that any such products to which the 5 year guarantee applies have been properly used and meet the criteria set out on our website, we will treat the product as faulty and replace the product or refund you in accordance with clause 9 above. Please note that fading is covered under the 12 month guarantee (with the exception of fabrics, and goods in strong sunlight) but is not covered by the 5 year guarantee (see the terms and conditions relating to our 5 year guarantee on our website for more details).
    • 11.4 Surefit Guarantee. Notwithstanding your rights set out at clause 11.2 above, it is your responsibility to provide us with correct measurements for the products you order. However, at the point of purchase you will be offered the opportunity to add the “Surefit Guarantee” to your order to cover you against any inaccuracies in your measurements you supply to us (see the fuller Surefit terms and conditions on our website for more details and for details on how to activate the Guarantee (if taken out by you).
  • 12. price and payment
    • 12.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
    • 12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    • 12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
    • 12.4 When you must pay and how you must pay. We accept payment with Visa/Mastercard Credit/Debit, Amex, Paypal, Paypal Credit, Apple Pay. You must pay for the products in full before we dispatch them. We will charge your credit or debit card at the time we accept the order.
    • 12.5 What to do if you think your payment receipt is wrong. If you think your payment receipt is wrong please contact us promptly to let us know.
  • 13. our responsibility for loss or damage suffered by you
    • 13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. As referred to above, you should not book a fitter until you have received and checked the product as we will not be liable for any cancellation of an appointment. Also, it is your responsibility to ensure that the quality and state of the walls to which the product will be fixed is suitable.
    • 13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
    • 13.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    • 13.4 We exclude liability for any losses relating to the material used to make the products or supplied to you under the Sample Service. We rely on suppliers to provide us with the material we use to make the products. We exclude liability for any loss suffered by you as a result of any changes to the material supplied to us from time to time including without limitation any changes relating to colours, shading, names and patterns.
    • 13.5 We exclude liability for any losses relating to the measurements you supply. We will not be liable for the measurements you supply to us as part of the order process. We have taken steps on our website to provide you with all the information you need to take measurements correctly and further can offer you opportunity to take cover for any mistakes you make when taking these measurements in the form of a Surefit Guarantee (see the Surefit terms and conditions on our website for more details).
  • 14. how we may use your personal information
    • 14.1 How we will use your personal information. We will use the personal information you provide to us:
      • 14.1.1 to supply and deliver the products to you;
      • 14.1.2 to process your payment for the products; and
      • 14.1.3 if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
    • 14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
  • 15. other important terms
    • 15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    • 15.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    • 15.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • 15.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    • 15.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. If you live in a European country outside of England, Wales, Scotland or Northern Ireland, you can bring legal proceedings in respect of the products in either the English courts or your country’s courts.

Terms & Conditions


Interior Goods Direct

  • Interior Goods Direct is the parent company of nine companies/websites and as such all these terms and conditions relate to the relevant websites. The websites in question are Custom Curtains, Ocerti, Pleated Blinds Direct, Poles Direct, Roller Blinds Direct, Roman Blinds Direct, Shutters Direct, Vertical Blinds Direct and Wooden Blinds Direct.

The contract between us

  • We must receive payment of the whole value of the goods (and any other service charge such as delivery) that you order before your order can be accepted. Once payment has been received, our acceptance of your order brings into existence a legally binding contract between us. We will contact you if we are unable to accept your order for any reason.
  • You will become the owner of the goods you have ordered when they have been paid for and delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

Confirmation of order

  • You will receive an email confirmation shortly after placing your order. It is your responsibility to check the order confirmation immediately and inform us of any detail that is incorrect. We cannot amend an order once it has gone into production and the manufacturing process has begun. Please be aware, the manufacturing process can often begin within 1 hour of the order having been placed.

Your right to cancel (non made-to-measure items)

  • You may cancel your contract with us for the goods you order at any time up to the end of the seventh (7th) working day from the date you receive the ordered goods. You do not need to give any reason for cancelling your order, nor will you receive any penalty.
  • If you have received the ordered goods before you cancel your order then you must send the goods back to us at your own cost and liability prior to any refund being processed.
  • Any refund processed will be minus any service charges such as any delivery charge.
  • We will only action a refund if the goods are in a re-sellable condition and in their original packaging.
  • Any refunds that are due will usually be processed within 14 days of the return being processed by ourselves.

Your right to cancel (made-to-measure items)

  • Under the Consumer Contracts Regulations 2013, where the goods are ‘made to measure’ you will have no right to cancel your order, return the goods or seek any refund.
  • Cancellations are only possible if the production process has not begun.

Cancellation by us

  • We reserve the right to cancel the contract between us and you the customer, if:
    • a) We have insufficient stock to deliver the goods you have ordered and will not be receiving further stock of the product required.
    • b) We are unable to deliver to your area.
    • c) One or more of the goods you ordered was listed at an incorrect price due to typographical error or an error in the pricing information received by us from our suppliers. We are under no obligation to provide goods at the prices listed on our website if they are deemed by us to be incorrect.
  • If we do cancel your order we will notify you and we will process a refund as soon as possible but in any event within 70 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered.

Delivery

  • The cost of delivery is detailed on our website.
  • Should the size and weight of the order be particularly large, we reserve the right to increase the charge for delivery on an ad-hoc basis. Should this instance ever occur, we will contact you to discuss.
  • We reserve the right to increase the cost of delivery to a given destination at any given time.
  • Delivery is not available to certain locations, should we receive an order to such a location, we reserve the right to cancel your order.
  • The couriers should always request a signature on delivery from either you or a neighbour, Should you request the order to be left safe without a signature, the liability for any loses or damage moves wholly to yourself.
  • Should there be a case where the delivery company have potentially lost your order we reserve the right to investigate this with the courier for a maximum of 7 working days after despatch of your original goods prior to remaking the product and re-despatching your order.
  • Whilst most deliveries are made during office hours, the delivery company can deliver your goods up to 9pm on an evening in peak periods.
  • Although we aim to deliver within the estimated timescales listed on the website, we do have up to 30 working days to deliver your goods on top of the timescale listed on the website.

Losses or damages

  • All losses and/or damages should be reported to us no more than 3 days from receipt of goods. By receipt, we mean a delivery to you and/or a neighbour.
  • Should you inform us of any losses/damages after 3 working days, we are no longer liable.
  • In order to speed up delivery of any replacements from us to you, we will often ask for photographic evidence of any damage. We must have evidence of damage prior to replacements being authorised.

Faulty Goods

  • In the unlikely event that any of the items you order are received with a fault or indeed develop a fault within the period of the guarantee, we reserve the right to repair the said item. This may involve issuing you some parts and very simple instructions to rectify the problem.
  • Should the fault be un-repairable and the problem be under a guarantee, we will replace the item free of charge.
  • In order to speed up delivery of any replacements from us to you, we will often ask for photographic evidence of any faults.
  • Due to the manufacturing process and natural sources used, a small percentage of our products have a natural odour, which will usually pass in time. Please be aware this is not a fault, and product cannot be returned for this reason.li>

Booking a 3rd party (installer/fitter/carpenter)

  • All products on our website detail an ‘estimated despatch’ time. Please note, these dates are estimated and not guaranteed. Should a delivery be delayed for whatever reason, we are not responsible for compensating any monies due to fitters being booked prior to you receiving your goods. We strongly recommend you do not book any fitter or lay out any cost for fitting until you are in receipt of your products and they have been checked.

Specification of goods

  • Whilst we always endeavour to accurately portray imagery on our website, due to different PC, tablet and mobile settings, the colours and shading of colour may appear slightly different to the actual colour of the item. We do offer a free sample service which we strongly advise you use. We are not liable for any issue relating to differences in colours should you choose not to use the sample service.
  • Due to the majority of our products being from a natural source, there will inevitably be slight differences with different batches. We cannot be held liable for this. We strongly recommend you buy the required products all at the same time so as to minimise this potential problem.
  • All measurements should be taken in centimetres and not inches. As a company we only deal in centimetres. Whether you place your order over the phone or on the website we will presume you are giving us the measurements in the format we require, consequently we have no liability should you give us measurements in any other format than centimetres.

Sample Service

  • While we always endeavour to accurately portray imagery on our website, due to different PC, tablet and mobile settings, colours and shading of colour may appear slightly different to the actual colour of the item. We do offer a free sample service which we strongly advise you use. We are not liable for any issue relating to differences in colours should you choose not to use the sample service. We recommend samples are always requested prior to each order as there can be differences between batches.
  • When requesting samples, please be aware it is not always possible to show the entire range of the pattern or colour. Due to the nature of some patterns and colours, we cannot be made liable should you proceed with an order and not be aware of how the product will look. Should you be in any doubt please contact Customer Services and/or see imagery on the website for further details.
  • Suppliers may change names/colourings over time. As many of our products come from a natural source there will inevitably be differences with different batches. It is not possible to return products if products have been ordered at separate times and there is not an exact colour match.

Accurate measurements

  • You are wholly responsible for giving us accurate measurements, whilst we are always happy to offer advice, the liability of any incorrect measurement remains wholly with you.
  • You must check the details of your order immediately. Once the order begins the production process, amendments cannot be made without a financial implication to yourself.
  • Should you use an online convertor with regards your measurements, it is your responsibility to ensure this transfers correctly.

Tolerance levels

  • All our products are made with a tolerance of +/- 5mm for blinds and +/- 3cm for curtains. We make every effort to ensure all products are manufactured to the exact sizes requested.
  • Should an item be within these tolerances, you will not be entitled to reject the goods on this basis.

Telephone Orders

  • We have a dedicated customer service team who are happy to process orders over the phone. Upon completion of the order, it is your responsibility to check the specific details of the order and inform us of anything that is incorrect. We will not accept claims of incorrect orders once the production process has begun.

Amending your order

  • Should you wish to amend your order in any way, this can be done so long at the order has not gone into production i.e we have not started work on your products. Please note, orders can often move into the manufacturing process within 1 hour of receipt of your order being placed.
  • Any such amendment should be made to us via the telephone, followed up with an email confirmation of the change. We must be notified via the phone, to ensure we inform production immediately of the change. Should the order already have entered into production, we can not change any aspects of the order.
  • Should any amendment be made to any item by yourself, it is likely it will cause delays with the despatch of your order. We will endeavour to inform you of said delays.
  • Please be aware, any amendment to your order will not show on your email confirmation or your delivery note when you receive your goods.

Returns (non made-to-measure items)

  • Should you ever want to return an item based on the fact the said item was not faulty, the cost and liability of the return would remain with you.

Price

  • The prices payable for goods that you order are as set out on our website.
  • All prices are inclusive of VAT.
  • We reserve the right to increase/decrease prices as we see fit. Should you have placed an order and the price of the same goods has since been decreased, you are not entitled to a partial refund.

Surefit Guarantee

  • The Surefit guarantee covers incorrect measurements only and blinds will only be replaced with the same type and colour of blind.
  • If the new measurements are larger than the original measurements, you will be charged the difference in the price of the two items. If the new measurements are less than the original measurements the difference in price will not be refunded.
  • Should the new measurements be smaller than the original measurements, if we are able to, we will amend that item rather than manufacture a brand new item.
  • Should you activate the Surefit guarantee, the original order will need to be returned in the original packaging prior to delivery of your new order. Should this be damaged in any way, we reserve the right to cancel your Surefit guarantee and stop production of your replacement items. Should you have paid for the Surefit guarantee, no monies will be refunded.
  • We must be notified in 10 working days of delivery of the order if you wish to activate the Surefit guarantee
  • The Surefit guarantee only applies to customers living in the UK (mainland only).
  • We are only able to offer one remake per item / four per household. This service can only be used once, any subsequent orders will not be covered under the Surefit guarantee

Warranty

  • All our products are covered by at least a 12 month guarantee, some products carry an extended 5 year guarantee. The only exception to this rule are the motors from the motorised blinds where a 1 year guarantee applies.
  • All warranties cover all components.
  • Fading of fabrics is covered by the 1 year guarantees but not the 5 year guarantee.

Events beyond our control

  • We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident or extreme weather.

Privacy

  • You acknowledge and agree to be bound by the terms of our privacy policy.

Third party rights

  • Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act..

Governing law

  • The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

  • These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person or by any other member of our staff on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. By placing an order with us you will be deemed to have agreed that you have not placed any reliance on anything said by any sales person or other member of our staff.

Terms and conditions

  • We reserve the right to change the terms and conditions at any given time.

Language

  • The only language in which an order may be placed and accepted is English. We apologise for any disappointment that this may cause.