Delivery Information

Find all the information you need about our delivery charges. If you're spending more than £169 we'll deliver to UK Mainland for free!*

Track my order

You can track your order by entering your order number and delivery postcode below.

Remote Areas Transit Time Cost Carrier
UK Mainland (over £169.00)* 1 working day Free
UK Mainland (under £169.00)* 1 working day £7.95
UK Mainland* 1 working day Free
Next Day Delivery* 1 working day £9.95
Saturday Delivery* 1 working day £9.95
Northern Ireland, Isle of Man, Isle of Wight 2 working days £19.95
Isles of Scilly 4 working days £19.95
Channel Islands 2-3 working days £29.95
Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Republic of Ireland 2-3 working days £34.95
Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden, Vatican City 3-4 working days £39.95
Andorra, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia 3-4 working days £44.95
Gibraltar, Liechtenstein, Norway, Switzerland 4-5 working days £49.95
*Please see exceptions
UK Exceptions

Please note there are some locations in the UK where delivery times are longer and Saturday delivery is unavailable. Please see table below;

Postcode Transit Time Saturday Delivery Available
AB30, 31, 33-38, 41-45, 51-56, 63 2 working days No
BT21-26, 29-335, 38-46, 49, 51-61, 66-71, 74-77, 80-82 2 working days No
BT47-48, 2-65 2 working days No
BT92-94 2 working days No
DD10 2 working days No
DD8-9 2 working days No
FK17-21 2 working days No
FK8 3 2 working days No
HS1-9 3 working days No
IM1-9, 99 2 working days No
IV10-12, 15-20, 30-32, 36 2 working days No
IV1-3 2 working days No
IV13-14, 21-28, 40-56 2 working days No
IV4-9 2 working days No
KA27-28 2 working days No
KW1-3, 5-14 2 working days No
KW15 3 working days No
KW16-17 4 working days No
PA20-49, 62-78, 80 3 working days No
PA60-61 2 working days No
PH10, 11, 13, 14 2 working days No
PH19-26, 30-44, 49, 50 2 working days No
TD15 2 2 working days No
TR21-25 4 working days No
ZE1-3 3 working days No
General Information

All our parcels are carefully delivered by one of a number of well known respected couriers. Some of our smaller parcels may also be delivered by the Royal Mail.

Upon despatch of your order, you will receive an email complete with your tracking details.

Deliveries are generally made between the hours of 8am and 6pm (except Sunday), however deliveries outside these times can take place during busy periods.

All deliveries require a signature. Should no one be available to accept the delivery, the courier will try a neighbour before returning your parcel to the local depot. Should both you and a neighbour be unavailable, some couriers may also choose to leave your parcel at your local Post Office (some size restrictions do apply) rather than returning the parcel to the local depot. Either way, you should be 'carded' by the courier explaining where you parcel is.

Should the first attempted delivery be unsuccessful, the courier should automatically come back the following working day and try again. Should this second attempt be unsuccessful, the parcel will usually be held at the local depot awaiting further instruction.

Please note, we are unable to deliver to BFPO addresses and PO Box addresses.

Premium Delivery Surcharges

Please note, the next day delivery option is not available on all products.

When 'next day' is selected and the order is placed before 12pm, the order should be delivered the following working day. If the order is placed after 12pm, the order will be shipped the following day and should be delivered the day after.

Next day delivery and Saturday delivery services are available to all UK addresses with the exception of those listed in the 'UK Exceptions' table above.

Should you want to take advantage of the 'next day' or 'Saturday' service and the value of the order is below £169.00, the amount payable is the standard delivery charge of £7.95 plus the relevant premium delivery charge.

Delivery Times

The estimated despatch time for every product is shown on the website in working days. Please be aware this is the estimated time to despatch and does not include the relevant delivery time.

All despatch times and delivery times listed on the website are estimated and not guaranteed.

Bank holidays and weekends are not classed as 'working days'.

Place of registration: UK, Registration number: 04966706, VAT Registration Number 817 3168 28, Registered office: Unit 2 Jubilee Way, Grange Moor, Wakefield,West Yorkshire, WF4 4TD